We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hilliskat7352@aol.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hilliskat7352@aol.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hilliskat7352@aol.com.

Return & Refund Policy

Last Updated: July 27, 2026

At Stryve Collective, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and unwashed.

• All original tags must still be attached.

• The item must be in its original packaging.

• The item must be free from stains, odors, pet hair, makeup, or any signs of wear.

To start a return, please contact our support team with your order number and reason for the return. We will provide you with the return instructions and return address.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items

• Gift cards

• Items marked as Final Sale

• Products that have been worn, washed, altered, or damaged after delivery

• Personalized or custom-made products

Exchanges

Need a different size or color?

If your requested item is available, we're happy to exchange eligible products. Please contact us within 30 days of receiving your order to arrange an exchange.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Once verified, we'll provide a replacement, exchange, or full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved:

• Refunds are issued to your original payment method.

• Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent.

• The item arrived damaged.

• The item has a verified manufacturing defect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled and must follow our standard return process.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our Customer Support team.

Email: hilliskat7352@aol.com

Thank you for shopping with Stryve Collective.